TERMS OF USE
Finnove Technologies Pvt. Ltd. and/or its subsidiaries and affiliate (referred to as “Finnove, “we”, “our” or “us”) provides software as a Service and Accounting/Financial solutions services (collectively known “Khatapana”) through its website portal or mobile application (as may be offered from time to time) (either as “Site” or “App”) for you as the user,
- Legal and Compliance Solutions for business
- Tax Related Solutions
- Human Resource Management and Payroll Solutions; and
- additional services that may be offered from time to time for business within Nepal (State).
All products and services described in this Section, as well as any other products and services offered by Khatapana at any time shall be defined herein as “Service” or “Services.” In order to use the Service, Customer “You/Yours” must read and accept all of the terms and conditions in, and linked to, this Terms of Use agreement (the “Agreement”). This Agreement may be modified by Finnove from time to time at our sole discretion, and you may be notified as set forth below. We strongly recommend that, as you read this Agreement, you also access and read the linked information.
By accepting this agreement, you acknowledge that you have read, understood and agreed to be bound by all of the terms, conditions and notices contained in this agreement just as if you had signed and acknowledged acceptance of this agreement.
Finnove owns and operates Khatapana and all Khatapana products and services. Khatapana is available on both web and mobile platforms. You can access it through the website at www.khatapana.com or by downloading the mobile application on your smartphone.
1. GENERAL TERMS
The Services are intended for the residents of Nepal only. By continuing to access or use Services, you signify your acceptance of the Terms. These Terms also include our privacy policy, available at ("Privacy Policy") and any internal guidelines, supplementary terms, policies, or disclaimers.
2. MINIMUM AGE
You must be 18 years of age or older to use, access or register for Services.
3. REGISTRATION INFORMATION AND ELECTRONIC COMMUNICATIONS
To access Khatapana, you must create an account and may be required to verify your identity by providing personal or business details. Finnove may validate this information through various means, including third-party databases. Failure to provide accurate information or verify your identity may result in denial of access to the Services.
You are responsible for maintaining the confidentiality of your login credentials and Registration Information, which includes your email, phone number, and other details. By providing your email, you consent to receive all required notices electronically, either via email or through the platform. It is your duty to keep your contact details up to date. Providing false or inaccurate information may lead to suspension or termination of your account.
You may print and retain any electronic communication. Finnove reserves the right to modify or discontinue electronic communications with appropriate legal notice. If your account, device, or credentials are lost, stolen, or misused, notify us immediately at admin@khatapana.com.
4. USE OF SERVICES
Finnove grants you a personal, limited, nonexclusive, and nontransferable license to access and use Khatapana and its Services, provided you meet all payment obligations and comply with the terms of this Agreement. This license is solely for your personal use and cannot be transferred to others.
You may not give third parties access to the Services, nor may you reproduce, modify, sell, lease, rent, decompile, or distribute any part of the Services. You also agree not to make the Services available through file-sharing or hosting platforms, and not to use them in violation of any laws or regulations.
You must provide true, complete, and up-to-date information for your account. Misrepresentation or failure to update your Registration and Account Information may impair the functionality of the Services. You affirm that you legally own the information you provide and are authorized to share it.
Service interruptions may occur due to device issues, maintenance, or other reasons determined by Finnove. Finnove is not liable for any resulting loss or damage, including issues caused by rooted or jailbroken devices. Your sole remedy for service failure is for Finnove to use commercially reasonable efforts to resolve the issue.
Occasionally, Finnove may offer pre-release, beta, or trial features (“Sneak Preview” features). Use of these features is optional and at your own risk. They may include bugs or data loss, and reversion to previous versions may not be possible. You agree to follow any rules related to these features if you choose to use them.
5. ACCOUNT INFORMATION
You may direct Finnove to retrieve their own information maintained online by third parties with which they have customer relationships, maintain accounts, or engage in financial transactions (“Account Information”). Finnove may work with one or more service providers to access this Account Information. Finnove does not review the Account Information for accuracy, legality or non- infringement. Finnove is not responsible for the Account Information or products and services offered by or on third party sites.
Finnove cannot always foresee or anticipate technical or other difficulties which may result in failure to obtain data or loss of data, personalization settings, and device operating environment malfunctions or other service interruptions.
Finnove cannot assume responsibility for the timeliness, accuracy, deletion, non- delivery or failure to store any user data, communications or personalization settings. For example, when displayed through the Services, Account Information is only as fresh as the time shown, which reflects when the Account Information is obtained. Such information may be more up-to-date when obtained directly from the relevant sites. You can refresh your Account Information through the Services, in the manner prescribed in the associated instructions.
6. ARTIFICIAL INTELLIGENCE
Your use of the Services may include the use of Artificial Intelligence (“AI”). We will disclose the use of AI to you before your use of Services and products that deploy artificial intelligence.
You may not use the AI Services to create, upload, or share any content that:
- is libelous, defamatory, obscene, pornographic, abusive or threatening;
- advocates or encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or foreign law or regulation;
- promotes or facilitates scams, phishing, malware, or other deceptive or fraudulent activities;
- is intended to misinform, misrepresent, or mislead others; or
- infringes upon the intellectual property rights of others or any other violation of the Terms.
Important: You should not use the Services for documents containing highly sensitive information, or information described or obtained from persons under the age of 18.
The AI Services use generative Artificial Intelligence, which is a new and rapidly evolving technology. Khatapana provides the AI Services on an “as is” basis and makes no promise that the content generated by the AI Services will be accurate, complete, error-free, and confidential or fit for a particular use.
The AI Services do not provide legal advice. They are for informational purposes only and should not be considered a substitute for advice from a qualified professional.
The information and content presented on or through the Services is made available solely for information purposes. This information or content may be generated by artificial intelligence and/or machine learning and we do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on and your use of such information or content is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other user of the Services, or by anyone who may be informed of any of its contents.
7. THIRD PARTY LINKS
The Site may contain third-party data and/or sources such as data from governmental records or links that direct you to third-party partners (for example, providers of small business accounting services, small business banking services, small business insurance services, small business lending services, or domain name or website services (collectively, “Third-Party Data & Sources”)). Such Third-Party Data & Sources are not under the control of Finnnove, and Finnove is not responsible for any Third-Party Data & Sources. Finnove provides access to these Third-Party Data & Sources only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Data & Sources. You use all Third- Party Data & Sources at your own risk and should apply a suitable level of caution and discretion in doing so.
When you click on any of the Third-Party Data & Sources, the applicable third party's terms and policies apply, including the third party's privacy and data gathering practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with such Third-Party Data & Sources.
8. SERVICE FEES AND REFUND
Khatapana charges you for Service fees and State filing fees. The State filing fees pass directly to the State and subject to change pending State requirements. Khatapana may collect these fees directly using a third-party payment service. If the payment is not made by the due date, you may update your credit card details and clear the pending amount within one month. Failure to do so may result in suspension and termination of your subscription. The service will be restored only after Khatapana receives the full outstanding payment.
You must pay all fees, including filing fees, as per your Subscription plan (Basic, Standard and Standard) in accordance with the terms at the time of your purchase until you cancel your Service. Khatapana may increase its fees for Services effective the first day of a Term by giving you notice of the new fees at least thirty (30) days before the beginning of the Service Term. If you do not cancel your Service and fulfill your obligations, you will be deemed to have accepted the new fee for that renewal term and any subsequent renewal terms (unless the fees are increased in the same manner for a subsequent renewal term). Any reductions in fees become effective on the next renewal term without any pro rata refund for the then-current or previous terms.
Refund Policy
You agree that, unless Khatapana is at fault and other than as required by applicable law, you shall have no right to cancel any Service for cash refund after the applicable time thresholds indicated below:
Formation Plans
Formation plan purchases are backed by our 60-day money-back guarantee. Once we submit documents or any paperwork to the government on your behalf, we cannot refund the filing fees. This includes state filing fees. If multiple services are purchased together, and any of the Services have been submitted to a government agency, the entire order is not refundable.
Annual Subscriptions
If you would like to cancel your subscription, you may do so within 30 days of purchase for a full refund. After 30 days, we can cancel your subscription but no prorated refunds will be issued.
9. INTELLECTUAL PROPERTY RIGHTS
The Contents of the Services and Khatapana, including its “look and feel” (e.g., text, graphics, images, logos and button icons), photographs, editorial content, notices, software (including html-based computer programs) and other material are protected under both Nepal and other applicable copyright, trademark and other laws. The Contents of the Services belong or are licensed to Finnove or its software or content suppliers. Finnove grants you the right to view and use the Services subject to these terms. You may download or print a copy of information for the Services for your personal, internal and non-commercial use only. Any distribution, reprint or electronic reproduction of any Content from the Services in whole or in part for any other purpose is expressly prohibited without our prior written consent. You agree not to use, nor permit any third party to use, the Services or content in a manner that violates any applicable law, regulation or this Agreement.
Finnove respects the intellectual property rights of others and Finnove requires that users of the Services do the same. If you believe that your intellectual property is being used in connection with the Services in a way that constitutes copyright infringement, please notify us about the same to the contact information is as follows:
Finnove Technologies Pvt. Ltd.
Heritage Plaza, Kamladi
Kathmandu-28, Kathmandu
Any information or correspondence that you provide to Finnove may be shared with third parties, including the person who provided Finnove with the allegedly infringing material. Upon receipt of a bona fide infringement notification, it is our policy to remove or disable access to the infringing material, notify the user that it has removed or disabled access to the material, and, for repeat offenders, to terminate such user's access to the service. If you believe that your content should not have been removed for alleged copyright infringement, you may send us a written counter-notice.
If we receive a counter-notice, we may send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed material or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the user, the removed material may be replaced or access to it restored in 10 to 14 business days or more after receipt of the counter-notice, at our discretion.
10. ACCESS & INTERFERENCE
You agree that you will not:
a. Use any robot, spider, scraper, deep link or other similar automated data gathering or extraction tools, program, algorithm or methodology to access, acquire, copy or monitor the Services or any portion of the Services, without Finnove's express written consent, which may be withheld in Finnove's sole discretion;
b. Use or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search the Services, other than the search engines and search agents available through the Services and other than generally available third party web browsers (such as Microsoft Internet Explorer or Safari);
c. Post or transmit any file which contains viruses, worms, Trojan horses or any other contaminating or destructive features, such as rootkits, keyloggers, bots or that otherwise interfere with the proper working of the Services;
d. Attempt to decipher, decompile, disassemble, or reverse-engineer any of the software comprising or in any way making up a part of the Services;
e. Use any information available through the Services for purposes of issuing credit or insurance or to make any eligibility determinations, except with our express written permission;
f. Mirror or otherwise incorporate any part of the Services into any other site, or deep-link to any portion of the Services, without our express written permission
g. Reproduce, modify, copy, sell, trade, lease, rent or resell the Services or otherwise use any portion of the Services, including but not limited to data published by Finnove as part of the Services, for commercial purposes, without our express written permission;
h. Copy, modify, or create derivative works of the Services or any Content (excluding your Content) without our express written permission;
i. Copy or use the information, Content (excluding your Content), or data on our Services in connection with a competitive service, as determined by Finnove; or
j. Attempt to gain or enable unauthorized access to any portion of the Services.
11. NOTIFICATIONS & ALERTS
Finnove may from time to time provide automatic alerts and voluntary account- related alerts. Automatic alerts may be sent to you following certain changes to your account or information, such as a change in your Registration Information. Voluntary account alerts may be turned on by default as part of the Services. They may then be customized, deactivated or reactivated by you. These alerts allow you to choose alert messages for your accounts. Finnove may add new alerts from time to time, or cease to provide certain alerts at any time upon its sole discretion. Each alert has different options available, and you may be asked to select from among these options upon activation of your alerts service.
You understand and agree that any alerts provided to you through the Services may be delayed or prevented by a variety of factors. Finnove may make commercially reasonable efforts to provide alerts in a timely manner with accurate information, but cannot guarantee the delivery, timeliness, or accuracy of the content of any alert. Finnove will not be liable for any delays, failure to deliver, or misdirected delivery of any alert, for any errors in the content of an alert, or for any actions taken or not taken by you or any third party in reliance on an alert.
Electronic alerts will be sent to the then-current email address or mobile number you have provided for the Services. If your email address or your mobile number changes, you are responsible for informing us of that change. Alerts may also be sent to a mobile device that accepts text messages. Changes to your email address and mobile number will apply to all of your alerts.
Because alerts are not encrypted, we will never include your passcode. However, depending on which alerts you select, alerts may include your user ID and certain information about your accounts. Anyone with access to your email will be able to view the content of these alerts. At any time you may disable future alerts.
12. RULES FOR POSTING
As part of the Services, Finnove may allow you to post Content on bulletin boards, blogs and at various other publicly available locations. These forums may be hosted by Finnove or by one of our third party service providers on Finnove's behalf. You agree in posting Content to comply with the terms of this Agreement and its licensing restrictions, including the following rules:
a. You are responsible for all Content you submit, upload, post or store through the Services.
b. You grant each user a non-exclusive license to access your posted Content through the Sites, and to use, reproduce, distribute, prepare derivative works of, display and perform such content as permitted through the functionality of the Services and under this Agreement.
- c. You agree not to use, nor permit any third party to use, the Services to
- post or transmit any message which is libelous or defamatory, or which discloses private or personal matters concerning any person;
- post or transmit any message, data, image or program that is indecent, obscene, pornographic, harassing, threatening, abusive, hateful, racially or ethnically offensive; that encourages conduct that would be considered a criminal offense, give rise to civil liability or violate any law; or that is otherwise inappropriate;
- post or transmit any message, data, image or program that would violate the property rights of others, including unauthorized copyrighted text, images or programs, trade secrets or other confidential proprietary information, and trademarks or service marks used in an infringing fashion; or
- interfere with other users' use of the Services, including, without limitation, disrupting the normal flow of dialogue in an interactive area of the Services, deleting or revising any content posted by another person or entity, or taking any action that imposes a disproportionate burden on the Services or that negatively affects the availability of the Services to others.
d. Except where expressly permitted, you may not post or transmit charity requests; petitions for signatures; franchises, distributorship, sales representative agency arrangements, or other business opportunities (including offers of employment or contracting arrangements); club memberships; chain letters; or letters relating to pyramid schemes. You may not post or transmit any advertising, promotional materials or any other solicitation of other users to use goods or services except in those areas (e.g., a classified bulletin board) that are designated for such purpose.
e. You agree that any employment or other relationship you form or attempt to form with an employer, employee, or contractor whom you contact through the Services that may be designated for that purpose is between you and that employer, employee, or contractor alone, and not with us.
f. You may not copy or use personal identifying or business contact information about other users without their permission. Unsolicited emails, mailings, telephone calls, or other communications to individuals or companies whose contact details you obtain through the Services are prohibited.
g. You agree that we may use any Content, including but not limited to any feedback, suggestions, or ideas you post in any way, including in future modifications of the Services, other products or services, advertising or marketing materials, and as otherwise set forth in the license grant above.
The Services may include a community forum or other social features to exchange information with other users of the Services and the public. Finnove does not endorse and is not responsible for the content in these community forums. Please use respect when you interact with other users. Do not reveal information that you do not want to make public. Users may post hypertext links to content of third parties for which Finnove is not responsible.
13. DISCLAIMER OF REPRESENTATIONS & POLICIES
The services, information, data, features, and all content and all services and products associated with the services or provided through the services (whether sponsored or not) are provided to you on an “as-is” and “as available” basis. Finnove, its affiliates, and its third party providers, licensors, distributors or suppliers (collectively, “suppliers”) make no representations or warranties of any kind, express or implied, as to the content or operation of the services. You expressly agree that your use of the services is at your sole risk.
Neither Finnove or its suppliers make any representations, warranties or guarantees, express or implied, regarding the accuracy, reliability or completeness of the content on the services (whether or not sponsored), and expressly disclaims any warranties of non-infringement or fitness for a particular purpose. Neither Finnove or its suppliers make any representation, warranty or guarantee that the content that may be available through the services is free of infection from any viruses or other code or rootkits or computer programming routines that contain contaminating or destructive properties or that are intended to damage, surreptitiously intercept or expropriate any system, device operating environment, data or personal information.
14. DISCLAIMER & LIMITATIONS
Important Disclaimer: Services are not intended to provide legal, accounting, tax, investment, or financial advice, and are not intended to serve as tax preparation services. We are not a financial advisor, planner, broker, or tax advisor. The Services are intended only to assist you in your financial organization and decision-making and are broad in scope. Your personal and business financial situation is unique, and any information and advice obtained through the Service may not be appropriate for your situation. Accordingly, before making any final decisions or implementing any financial strategy, you should consider obtaining additional information and advice from your accountant or other certified financial advisers who are fully aware of your individual circumstances.
Finnove shall in no event be responsible or liable to you or to any third party, whether in contract, warranty, tort (including negligence) or otherwise, for any indirect, special, incidental, consequential, exemplary, liquidated or punitive damages, including but not limited to loss of profit, revenue or business, arising in whole or in part from your use of or access to the the services, including add-on services, device operating environment, or this agreement, even if intuit has been advised of the possibility of such damages. Notwithstanding anything to the contrary in this agreement, to the maximum extent permitted by applicable law, the entire liability of intuit, its affiliates and suppliers for all claims relating to this agreement shall be limited to the amount you paid for the services during the six (6) months prior to such claim.
15. INDEMNIFICATION
You shall defend, indemnify and hold harmless Finnove and its officers, directors, shareholders, and employees, from and against all claims, suits, proceedings, losses, liabilities, and expenses (including reasonable attorneys' fees), whether in tort, contract, or otherwise, that arise out of or relate, including but not limited to legal fees including attorney's fees, in whole or in part arising out of or attributable to any breach of this Agreement or any activity by you in relation to the Services, including add-on Services and/or device operating environment.
16. TERMINATION
If you want to end your relationship with Khatapana and close your account, you can do so by logging in to Khatapana and following instructions under the respective data and privacy settings (FAQ), or by following the instructions outlined in Privacy Policy.
Finnove may, in its sole discretion and without notice, restrict, deny, terminate this Agreement or suspend the Services, or related other Services, effective immediately, in whole or in part, if we determine that your use of the Services violates the Agreement, is improper or substantially exceeds or differs from normal use by other users, raises suspicion of fraud, misuse, security concern, illegal activity or unauthorized access issues, to protect the integrity or availability of the Services or systems and comply with applicable Finnove policy, if you no longer agree to receive electronic communications, or if your use of the Services conflicts with Finnove's interests or those of another user of the Services. Upon Finnove notice that your use of the Services has been terminated you must immediately stop using the Services and any outstanding payments will become due. Any termination of this Agreement shall not affect Finnove's rights to any payments due. Finnove may terminate a free account at any time. Sections of this Agreement that by their nature are intended to survive will survive and remain in effect even if the Agreement is terminated.
17. MODIFICATIONS
Finnove reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services, including add-on Services, with or without notice, by electronic means (e.g. via email or by making the information available through the Services). Finnove reserves the right to change the Services, including fees as may be applicable, in our sole discretion and from time to time. In such an event, if you are a paid user, Finnove will provide notice to you. If you do not agree to the changes after receiving a notice of the change to the Services, you may stop using the Services. Your use of the Services after you are notified of any change(s) will constitute your agreement to such change(s). You agree that Finnove will not be liable to you or to any third party for any modification, suspensions, or discontinuance of the Services.
In addition, the Agreement will always indicate the date it was last revised. You are deemed to accept and agree to be bound by any changes to the Agreement when you use the Services after those changes are posted. If you do not agree with any of the changes, you must immediately stop accessing our Services and your license to use our Services will immediately terminate.
18. GOVERNING LAWS AND DISPUTES
Most disputes and disagreements can be resolved informally and efficiently by contacting our customer support team. This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) of this Agreement (“Dispute”) shall be governed by and construed in accordance with the laws of Nepal.
In the event a Party has a Dispute, such Party shall give written notice to the other Party setting forth the alleged facts and issues regarding the Dispute (“Dispute Notice”). The Parties shall have thirty (30) days from the date of receipt of the Dispute Notice to resolve the claim amicably by mutual consultation. Where the Parties are unable to reach such an amicable settlement, the Dispute shall be referred to the arbitration. The arbitration shall be subject to Nepal Council of Arbitration and the rule thereof. The venue of arbitration shall be Kathmandu. The losing Party shall bear all the costs of arbitration and attorney fees: Notwithstanding above, Finnove may seek injunctive or equitable relief (including, without limitation, restraining orders, preliminary injunctions and other appropriate orders) at the relevant authorities and /or courts of Nepal.
Last updated: July 25, 2025